Seamless automations increase Customer Service Operations up to 50%

The Challenge

GetYourGuide helps travelers around the world discover and book the best things to do in 10,000 cities from supply partners, including cultural institutions and museums, attractions like major theme parks, and immersive experiences such as unique walking tours.

Core to GetYourGuide's value for supply partners and travelers is high-quality and fast 24/7 customer support. However, the variety, complexity, and scale of support needed across the globe dictate high touch and individualized needs.

Due to the uniqueness of experience creator and traveler support requests, these support processes amount to high operational costs and time efforts.

“With automaited's technology, our Care agents can work more efficiently and smoothly and can deliver a great experience to our travelers.”

Implementation

GetYourGuide and automaited deployed several automations to execute previously manual support tasks automatically - catering to the uniqueness of each request.

• Tailored automations for different customer support processes were developed
• Automations are constantly maintained to ensure the highest service levels
• All automations are seamlessly deployed into the known applications of the service agents allowing instant adoption

The Result

automaited's automations now boost GetYourGuide's operations, resulting in a 50% efficiency increase on targeted workstreams.

This case study highlights GetYourGuide's successful integration of automation to tackle significant scalability and efficiency challenges within a high-volume environment. automaited's innovative solutions are setting new industry standards, enabling companies to remain competitive and deliver superior service.