HOW AUTOMAITED WORKS

From the customer request
to the completed case.

automaited classifies requests, checks company data and business rules, and executes the next permitted steps. Here you can follow a case from arrival to reply.

One inquiry. From request to result.

Mara Petersen · WhatsApp

When will our 80 DN25 sealing rings arrive?
  1. automaitedVG-1041 · 01 / 03

    Understand the request

    Client
    Nordwerk Anlagenbau
    Contact
    Mara Petersen
    Order
    AU-2026-1836
  2. automaitedVG-1041 · 02 / 03

    Check information

    Item
    DR-025 · EPDM DN25
    Status
    Ready to ship
    Delivery date
    8 October 2026
  3. automaitedVG-1041 · 03 / 03

    Prepare the next step

    Ready for an independent reply

    Hello Ms Petersen, your 80 EPDM DN25 sealing rings (DR-025) from order AU-2026-1836 are ready to ship. The confirmed delivery date is 8 October 2026. Kind regards, your team at Bergmann Industrietechnik

    No approval is needed in this example. The reply and sources are recorded on the case.

The next step depends on the case.

Clear and permitted

Complete independently.

Information missing

Ask a specific follow-up question.

Decision needed

Hand over to your team with context.

YOUR BUSINESS LOGIC

Your business logic, written the way your team explains it

Describe customer-specific knowledge and processing policies as plain sentences. automaited uses them when extracting and reconciling every order — without scripts or brittle workflow diagrams.

Your rules
Customer Meyer always ships to their Hamburg warehouse.
For Meyer GmbH, article 4711 means product SKU-1123.

THE CONNECTED SCOPE OF TASKS

One principle. Many tasks
in inside sales.

These examples show part of the possible scope. Together, we define which further tasks automaited takes on in your inside sales operation.

Inquiries and quotes

“Please quote 80 EPDM DN25 sealing rings, preferably from stock.”
  1. 1Match product
  2. 2check terms
  3. 3prepare quote

Orders and order processing

“Please process the attached PDF order for 60 DR-025 units under our agreed terms.”
  1. 1Check products and terms
  2. 2create order
  3. 3Send order confirmation

Delivery dates and status updates

“Good morning, when will our 80 DN25 sealing rings from order AU-2026-1836 arrive?”
  1. 1Match order
  2. 2retrieve confirmed status
  3. 3provide information

Customer communication and follow-up questions

“Could you resend the confirmation for AU-2026-1842?”
  1. 1Find document
  2. 2check authorization
  3. 3provide again

Master data and terms

“Please deliver to our new warehouse at Werkstraße 8 from now on.”
  1. 1Record change
  2. 2clarify details and authorization
  3. 3update after confirmation

Complaints and resolution cases

“12 sealing rings from our delivery are damaged. Photos are attached. Please review a credit note.”
  1. 1Match order and documents
  2. 2structure case
  3. 3involve service

Our customers

Des équipes de différents secteurs utilisent automaited pour rendre leurs processus plus efficaces.

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Automate recurring operational processes.

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Manner

Traiter automatiquement les commandes clients et alléger la charge de l’équipe commerciale interne.

A busy exhibition standIndustryIA
FRÄNKISCHE Industrial Pipes

Simplifier les processus opérationnels et rendre le traitement quotidien plus efficace.

Travelers enjoying a coastal townTravelIA
GetYourGuide

Automatiser les tâches récurrentes du service client.

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Protina

Automatiser les processus financiers et réduire le travail manuel.

Des bobines de fil industriel dans un entrepôtIndustryIA
Gustav Wolf

Moins de travail manuel pour le traitement des commandes et des factures.

An illuminated city building at duskFinanceIA
ROLAND Assistance

Un meilleur service client grâce à des processus quotidiens plus efficaces.

A medical device manufacturing facilityMedical devicesIA
Deppeler

Saisir automatiquement les commandes clients et les traiter dans l’ERP.

+300 more

INTRODUCTION & SUPPORT

Set up together.
Supported every day.

We support you from the first demo through setup to ongoing operation. With clear points of contact and a plan agreed for your company.

Présentation personnalisée du produit

We discuss your tasks and show you relevant components, such as order processing.

Guided introduction

After kick-off, a first test version is ready within days. In parallel, we connect systems and support the rollout over approximately three months.

Ongoing support

Together, we review results, adjust the setup and introduce further tasks.

Getting started

YOUR CASE AT THE CENTER

How would automaited
process your case?

See which steps automaited can take on and where your team decides.

Réserver une démo