IN COMPARISON

Many tools can use AI.
What matters is what it does for your inside sales team.

AI chat, workflow builder or automaited: compare technical capabilities and the work needed to deliver a solution for your inside sales team.

Three approaches compared: technical capabilities and scope of service
What matters	AI chatChat-based support	Workflow builderVisual sequences of triggers and actions	automaitedSolution for inside sales
What the technology can do
Understand messages and documents with AI	Supported	Additional setup for complex documents – Additional setup required	Supported
Work with supplied company knowledge	Supported	Supported	Master data & rules – Supported
Execute multiple steps automatically	Not a focus	Supported	Supported
Execute actions in connected systems	Not a focus	Configure system integrations – Additional setup required	ERP handover – Supported
Include human approvals in workflows	Not a focus	Configure approval steps – Additional setup required	Order review – Supported
What you get for inside sales
Business processing prepared for inside sales	Not a focus	Build business logic – Additional setup required	Order processing – Supported
Shared work queue for cases, questions and decisions	Not a focus	Add workspace – Additional setup required	Supported
Setup and support for specific inside sales workflows from a single source	Not a focus	Not included	Supported

Compare automaited with

Workflow builder compared with automaited
Workflow builderVisual sequences of triggers and actions	automaitedSolution for inside sales
What the technology can do
Understand messages and documents with AI
Additional setup for complex documents – Additional setup required	Supported
Work with supplied company knowledge
Supported	Master data & rules – Supported
Execute multiple steps automatically
Supported	Supported
Execute actions in connected systems
Configure system integrations – Additional setup required	ERP handover – Supported
Include human approvals in workflows
Configure approval steps – Additional setup required	Order review – Supported
What you get for inside sales
Business processing prepared for inside sales
Build business logic – Additional setup required	Order processing – Supported
Shared work queue for cases, questions and decisions
Add workspace – Additional setup required	Supported
Setup and support for specific inside sales workflows from a single source
Not included	Supported

SET UP AND OPERATE TOGETHER

Ready for your inside sales team.

The automaited offering is tailored to your agreed scope of tasks.

Set up tasks, rules and system integrations together.

Handle customer requests, including follow-up questions, approvals and system actions.

Review processing together and expand the scope of tasks deliberately.

Let's look at your cases, systems and business rules together.